Responsible Gaming Policy at FootStock.com

Responsible Gaming

Footstock is aware that for most customers, gambling is an enjoyable leisure activity, but for a very small number there can be problems and gambling can cease to be fun. We want to help and protect customers who are concerned about gambling and its effect.

We are committed to Responsible Gaming and work very hard to be compliant with all legislation and guidelines provided by online gaming regulatory bodies in the UK and other parts of the world.

We see online gambling as a legitimate form of entertainment that is enjoyed by millions worldwide. However, while most players share in our fun and excitement, we realize that a small percentage of players may be underage or might have allowed gambling to assume a large role in their life.

Rest assured all our customer support team members have been trained with responsible gaming policies and problems which may arise for gambling addiction behaviours.

To ensure responsible gaming we make sure it is fully enforced with always keeping the following in mind when gambling-

  • Gambling should always be seen as a source of entertainment and never a means to earn money.
  • Always keep track of money spent while gambling.
  • Underage gambling will never be tolerated.

Footstock abundantly supports the best practices and to warrant responsible gaming, the following strict rules have been implemented for Footstock to ensure a safe, responsible and manageable gaming environment.

Underage Gaming

Footstock requires new customers to declare that they are of lawful age in their respective jurisdiction, and we pursue reasonable measures to verify this information. We have a matrix by which may verify the age of a player before creation of a Real Money account at our site. However, this verification system is currently limited to players from few countries.

As such, Footstock does not allow anyone under the age of 18 to play registered at their websites. Furthermore, to ensure that minors do not play, we are required to obtain the name, address and age of all our customers. We also ensure that all advertising, sponsorship and promotional activity is not targeted at minors, again in compliance with the gaming legislation in force.

To avoid underage gaming it is recommended by Footstock to encourage the use by parents of online software created to prevent minor aged children from accessing online gaming sites. The following tips are recommended and will come in handy for parents:

  • Never leave your computer unsupervised when your gaming software is running.
  • Keep all account numbers in a safe place away from underage minors.
  • Always password protect your gaming software programs.
  • Do not promote underage gaming.
  • Never leave your credit card information laying around, keep it out of reach.
  • If need be, set limitations of online activity and always make sure the online software protector is enabled when minors are surfing the web.

Install parental control software or internet filter software on your computers, like netnanny.com or cyberpatrol.com, should your equipment be accessed easily by minors.

Player Self-Exclusion

If you are apprehensive with your gambling conduct or behaviour you have the option of locking or freezing your gambling account with us. If a lock is enabled we will take all necessary steps to avoid promotional emails or contacts with you.  We have several mechanisms in place to help you guide and regulate your activities on our website and those include:

You can track all your activities and financial movements in your account

We have a self-exclusion limitation in place which allows you to exclude yourself from all gaming activities for a certain period or permanently. All you are required to do is contact our support line at help@footstock.com and we will immediately comply with your request. You can self-exclude during a set timeframe or permanently, given that in the first scenario you may reactivate your account after a minimum period of 3 months.

Limitation of liability

We trust you comprehend that all the responsible gaming elements listed herein have been developed to help our customers to gamble in a responsible way. And although we place our best efforts in keeping this segment of our site updated and without errors, we trust you comprehend human error can never be completely excluded and all for this reason we need your cooperation whenever needed to enforce these rules. We take no responsibility for, and exclude any and all forms of liability whatsoever, in cases where you violate our terms and conditions by opening or attempting to open multiple accounts with us and/or by providing false and/or misleading personal details or data and/or endeavoring to bypass limits, functionalities, exclusions and/or other responsible gaming tools previous set and/or requested by you.

Getting Help and treatment

There are various associations worldwide which offer services to help you learn, assess and address gambling issues and problem gaming. We have compiled a set of resources you can refer to online to get further information and although we are in no way affiliated to these websites we highly recommend visiting them.

Gamcare:

www.gamcare.org.uk

This association provides support, information and advice to anyone gambling problems. You can contact their helpline and speak to a trained advisor for support through +44808 8020 133

Gamble Aware: 

www.gambleaware.co.uk 

GambleAware aims to promote responsibility in gambling and gaming. They provide information to help people make informed decisions about their gambling. Gamble Aware is managed by the Responsibility in Gambling Trust, an independent charity which funds treatment, research and education about responsible gambling. It was set up by the UK Gambling Commission in conjunction with other organizations such as the National Consumer Council and the Department of Health.

Gamblers Anonymous:

www.gamblersanonymous.org.uk

 Gamblers anonymous offers not only emotional and psychological support, but they also aid you in assessing if you have a problem with gambling. You can access the 20 question self-assessment test by this link http://www.gamblersanonymous.org.uk/index.php/2-uncategorised/31-20-questions

Should any additional questions arise feel free to contact us at

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